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Terms & Conditions

Use of the Website

Welcome to the Charming Crystals Website. By continuing to use this Website, you are indicating that you accept these Terms & Conditions of Use. If you do not agree to be bound by these Terms & Conditions of Use you should immediately stop using the Website.

Please note that any purchases you make on this Website will be governed by our Terms and Conditions.

Please also read our Privacy Policy for details about data protection and how we use the personal information you give us through this Website.

You can print out any page from this Website, including any of its Terms & Conditions, by selecting Print from the File menu of your internet browser.

Definitions

"We" means Charming Crystals Limited.

"Website" means the website at www.charmingcrystals.co.uk

“Goods” means any product or item purchased at www.charmingcrystals.co.uk

"You" means the person using the Website whether as a guest or as a registered user.

The Website is intended for UK users only. Charming Crystals Ltd operates this Website. You can find further details about us under the About Us tab.

The Terms & Conditions quoted here also apply to any of our content displayed on agreed third party websites.

Website content

All copyright, trademarks and other intellectual property rights in all materials or content contained in the Website are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale or posting details through this Website.

Except as specifically authorised below, you may not do any of the following without obtaining our prior written consent:

  1. copy, reproduce, distribute, republish, download, display, post, transmit, commercially exploit or create derivative works of any part of the Website. This prohibition applies, but is not limited, to the text, graphics, animations, photographs, pictures, data, images, audio and video clips available from the Website;
  2. download, edit, reproduce or use any material and content contained within the Website for the purpose of advertising, promoting, endorsing or implying any connection with you or any third party;
  3. utilise any data mining, robots, or similar data gathering/extraction tools to extract (whether once or many times) for re-utilisation, any substantial parts of the Website; or
  4. create and/or publish your own database that features substantial parts of this Website (including without limitation prices and product listings).

You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please email us at enquiries@charmingcrystals.co.uk to apply for permission to reproduce the Website or any part of it.

Your obligations

You will not:

  1. use the Website (or any part of it) for any illegal purpose and agree to use it at all times in accordance with all relevant laws;
  2. upload or transmit through the Website (i) any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or (ii) any material, including without limitations, any comments which are defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;
  3. use the Website in a manner which (i) may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired or (ii) violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);
  4. create or publish a hypertext link to any part of the Website without our express written consent except that you may create a hypertext to the Website as long as the link does not portray us or our affiliates, or their products or services in a false, misleading, derogatory, or offensive matter. You may not use any of our logos or proprietary marks as part of the link without our express written consent (which consent we may withdraw at any time);
  5. frame or use framing techniques to enclose any part of the Website or any content accessible on it without our express written consent. You will not use any meta tags or any other hidden text using our (or our affiliates') names, logos, brands or marks without our express written consent. Any unauthorised use terminates the permission or license granted by us to use this Website in addition to our other rights; or
  6. attempt any unauthorised access to any part or component of the Website.

You warrant that by accessing and using the Website you will not be in breach of any laws or regulations that apply to you.

We may monitor any activity and content associated with the Website. We will investigate any reported violation of these Terms & Conditions of Use or complaints relating to the Website and take any action that we believe is appropriate.

User generated content

Any information you submit to the Website, whether by way of comments, ratings, reviews any chat room function or otherwise, will not be treated confidentially and you acknowledge that such content shall be submitted strictly in accordance with our User Content Terms of Use.

Whilst we make every effort to monitor any contents uploaded by users on our Website, such content will often reflect a user's opinion and we will not be responsible or liable to you for the content or accuracy of any materials posted by any other user on our Website.

Our liability to you

While we make every effort to ensure our Website is as accurate, current, complete or error free as possible, unless we are at fault we are not liable for any inaccuracies or errors, which are beyond our reasonable control. In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you contact us prior to placing an order on the Website at enquiries@charmingcrystals.co.uk

The Website is provided, on an "as is" and "as and when available" basis without any representation or endorsement and we make no warranties of any kind, whether express or implied, in relation to the Website or its content offered on the Website.

We cannot guarantee that the Website is free from computer viruses, and you should take your own precautions in this respect. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website. If a fault occurs in the service you should report it toenquiries@charmingcrystals.co.uk and we will attempt to correct the fault as soon as we reasonably can.

We will try to make sure that the Website is always available. However, this is not always possible and access to the Website may be suspended temporarily and without notice in the case of any system failure, maintenance or repair or for any other reasons outside our control, as well as for any breach by you of these Terms & Conditions of Use.

We will not be responsible to you or any third party for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss in connection with your use of the Website.

We remain liable however for:

  • loss, damage, death or personal injury resulting from our negligence;
  • fraud or fraudulent misrepresentations;
  • any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

Suspension or termination of the Website or services

We reserve the right to suspend or terminate the Website or remove any of the services on it with immediate effect at any time, and without notice, for example if:

  • There is a change in the law that limits our ability to provide the Website;
  • An event beyond our control stops us providing the Website (eg: technical difficulties).

Changes to Terms & Conditions of Use of this Website

We reserve the right to change these Terms & Conditions of Use from time to time. If this happens, we will post the new Terms & Conditions of Use on the Website. It is your responsibility to ensure you regularly check these Terms & Conditions of Use to familiarise yourself with their terms and check any updates. If you do not wish to be governed by the revised Terms & Conditions of Use, please stop using the Website.

General

These Terms & Conditions of Use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.
If any part of these Terms & Conditions of Use is found to be invalid by law, the rest of them remain valid and enforceable.

User Content Terms of Use

These User Content Terms of Use govern your conduct associated with the customer ratings and reviews you may post or upload on our Website. To the extent there is any conflict between our Privacy Policy and these User Content Terms of Use, these User Content Terms of Use shall take precedence.

Your obligations when posting or uploading content

By submitting any content to us, you represent and warrant that:

  • you are the sole author and owner of the intellectual property rights in that content or that you have permission from the owner and you have obtained the informed consent of any subjects of the images and that any subjects featured in any such images are at least 18 years of age at the time such material was created;
  • all "moral rights" that you may have in such content has been voluntarily waived by you;
  • all content that you post is accurate;
  • you are at least 18 years old;
  • use of the content you supply does not violate these User Content Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

  • that is known by you to be false, inaccurate or misleading;
  • that infringes any third party's copyright, patent, trade mark, trade secret or other proprietary rights or rights of publicity or privacy;
  • that violates any law, statutes, ordinates or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, of a sexual nature, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • for which you were compensated or granted any consideration;
  • that includes any information that references other websites, addresses, email addresses; contact information or phone numbers;
  • that contains any computer viruses, worms or other potentially damaging computer programs or files.

How we may use any content you submit

For any content that you submit, you grant us a perpetual, irrevocable, royalty-free, transferable right and licence to use, reproduce, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technologies throughout the world (whether in whole or in part, and whether cropped, adapted, altered or otherwise manipulated) without compensation to you.

You acknowledge that you are responsible for the content of your submission. None of the content that you submit shall be subject to any obligation of confidence on our part, our agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete (without notice) any content on our Website that we deem, in our sole discretion, to violate the content guidelines or any other provisions of these User Content Terms of Use. We do not guarantee that you will have any recourse through us to edit or delete any content you have submitted. Ratings and written comments are generally posted within 2-4 business days from submission. However, we reserve the right to remove or to refuse to post any submission for any reason.

By submitting your email address in connection with your rating and review, you agree that we, and any third party service providers, may use your email address to contact you about the status of your review and for other administrative purposes.

You agree to indemnify and hold us (and our officers, directors, agents, subsidiaries, joint ventures, employees and third party service providers) harmless from all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown including reasonable legal fees, arising out of a breach of your representations and warranties set out above or your violation of any law or the rights of a third party.

Privacy Policy

We are committed to ensuring that your privacy is protected. This policy explains how we use the information we collect about you and the procedures that we have in place to safeguard your privacy whilst you use the website.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

The information we collect and how we use it

When you register with Charming Crystals and/or place an order, we need to know your name, delivery address, credit or debit card number and expiry date, email address and telephone number. For payment and credit card details see Security and information below these details are not stored on Charming Crystals website. This information allows us to fulfill your order and notify you of the status of your order. All orders are fulfilled using a third party service provider and we will therefore pass on your details to that service provider so that they can deliver your goods to you. That third party service provider has undertaken to us that they will protect that information, will not pass it on, not use it for any other purpose than to deliver your ordered goods to you.

We may also ask you to give us optional contact information, for example your mobile number and demographic information like your age.

If you subscribe to our mailing lists for pre-orders and other information, you will be asked to specify the areas in which you are interested so that we can tailor the information which we send to you to cover the topics and books which we believe you might be interested in.

We may, from time to time, send with your ordered products, inserts advertising the goods or services of unrelated third party companies. We do not pass on your personal data to these third party companies.

We may also use your information for the purpose of providing you with information about any special offers, author signings and other events or features of our website which we think may be of interest to you and for related marketing purposes.

We use your IP address to help diagnose problems with our server and to administer our website. Your IP address is also used to help identify you and your details on our database.

We monitor customer traffic on an aggregate basis in order to help us develop and improve our website for the benefit of our customers. In order to enhance your use of the website you will be given a session ID which will only last for the duration of that visit to the site. Each time you visit the site you will have a different session ID.

By submitting your information you consent to the use of that information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page so that you may be aware of them. We will also email you should we make any changes and give you a chance to ask us not to use your information in that way. Because the Internet infrastructure is global, and it is not possible to predict the routes that information sent over the Internet will take, the information you provide may be transferred temporarily via a route which takes it outside the European Economic Area as it passes between you and us. By submitting your information you consent to this transfer.

Subscribe and Unsubscribe

If at any time you wish to receive information about any other product areas which you currently do not receive, you can sign up to our newsletters. If you wish to stop receiving some or all of the information that we currently send, you may amend or remove your preferences by clicking on the unsubscribe link at the bottom of your emails and following the instructions provided. If you have any queries about how to use the mailing preference system, please email us at enquiries@charmingcrystals.co.uk.

Cookies

Our site uses cookies to keep track of your visits to our website. A cookie is a small file that can be stored by your browser on your computer's hard drive. We may use these to do a number of things.
We use cookies to deliver contents specific to your interest and to save your password so that you don't have to re-enter it every time you visit our site.  Cookies help us to recognise when you next visit our website and note the advertisements displayed to you. This allows us to tailor the service we provide to your preferences.  You can usually change your browser so that it will not accept cookies.

Security of your information

We recognise the importance of security shopping online for customers. We use the industry standard encryption technology, Secure Socket Layer (SSL), to process securely online credit card transaction. Your payment details  are encrypted and cannot be read as it travels over the internet. Credit card numbers are not held in clear text within our web site. Payment authorisation is conducted online using the payment processing gateway with PaymentSense, acting as an agent of FDR Limited, doing business as First Data Merchant Solutions, is registered with MasterCard / Visa as an Independent Sales Organisation and Member Service Provider of Bank of Scotland

We do not share or disclose your personal information with any other parties. All the data we collect from this site and store your details are completely confidential and used only to:-

  • Take and fulfil customer orders
  • Administer and enhance the site and service
  • Only disclose information to third parties for goods delivery purposes.

Non-disclosure to third parties

Unless we have your express consent, we will only disclose your personal data to third parties if this is required for the purpose of completing your transaction with us. This is subject to the proviso that we may disclose or transfer your data to a partner company where you have supplied information via a site which is co-branded with that partner company or to members of our own group. If personally identifying data about you may be shared with a partner company, we will tell you before we collect or transfer the data so that you may opt out of this transfer if you wish.

We use your information only as set out in this Policy and will not sell, rent or pass your information on to others for marketing purposes without your express consent.

Charming Crystals may however provide aggregate statistics about its customers, sales traffic patterns and related site information to reputable third-party vendors and relevant affiliate partners, but these statistics will include no personally identifying information. We may also release account information where we believe in good faith that this release is reasonably necessary to comply with the law.

Your consent

By submitting your information and using our website, you consent to the collection, storage and processing of your personal information by us in the manner set out in this Policy. If we change our Privacy Policy we will post the changes on this website so that you are always aware of what information we collect, how we use and under what circumstances we disclose it. We will also email you should we make any changes to give you a chance to ask us not to use your information in that way.

We may be required to disclose and shall disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.

Process for online orders and cancellations

Ordering process and contract formation

Please see How to Order for instructions about how to place an order.

By completing and submitting an electronic order, you are making an offer to purchase goods, which, if accepted by us, will result in a binding contract.

The description of the goods, services, price, currency, if appropriate VAT and delivery costs are set out on the order page.  The advertising of products and services on this site is an 'invitation to treat'. That means your order is an offer and no contract of sale is formed between you and Charming Crystals until you receive the 'confirmation of order' email. Orders shall be accepted at our sole discretion but are normally accepted once credit card authorisation has been confirmed, the order reflects current pricing, stock levels have been checked or in the case of services we can offer the service you require.  Once we accept your order, you shall pay the price for the goods or services and delivery and other costs specified on the order page and we shall charge your account for payment.  Please keep your "confirmation of order" e-mail for your records. In exceptional circumstances, if we are not able to fulfill an order we have accepted, your credit card will be re-credited with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts. These terms and conditions cannot be varied except by changes made by Charming Crystals on the site, which we may make from time to time. Proposed changes to the terms and conditions will be notified to you by e-mail or flagged for your attention when you log onto the site for a new session.  Your continued use of the site after such notification shall be taken as your full acceptance of such changes.  You will only own the goods you purchase once they have been successfully delivered and when we have received cleared payment for them in full.  Until that time we will retain title to the goods.  Goods supplied are not for resale.

Please note orders will only be despatched once we have authorisation from your payment card issuer. We will aim to inform you as soon as possible if there is an issue with the payment authorisation process or with any validation checks for your order. We will not accept your order if payment is not authorised. Where there are issues with the authorisation process or validation checks, your delivery may be delayed as a result.

We do not have to accept your order, and in particular, we will not accept your order if:

  • We do not have the goods in stock/the goods in stock appear to be damaged;
  • Your payment is not authorised;
  • There is an error on our Website regarding the price or other details of the goods;
  • You have cancelled your order in accordance with the instructions below

We will be in contact with you as soon as practicable by email  in each of the above circumstances to discuss your options. We reserve the right to refuse any order.

Cancelling an order before despatch

If you change your mind after placing an order, you can cancel it at any time before we have sent our Despatch Email to you. Please email us atenquiries@charmingcrystals.co.uk to cancel your order, you will need to give us your name and address details, as well as your order number.

If you cancel part of an order the postage and packaging charge is recalculated on the price of the goods you keep. This may affect your delivery charge payment. For example, if your order is for £60 worth of goods and you then cancel a £16 item, your order total will drop below £50, and you will no longer qualify for FREE Standard delivery.

Returning goods after despatch

Cooling off period

When you order from us online, you are entitled to a cooling off period after despatch of your goods. During this cooling-off period, you can return your goods. Our cooling off period is 7 days (from delivery of the goods to you) which includes any statutory cooling off period.

This period starts the day the contract is agreed and becomes binding (i.e. you receive a Despatch Email from us) and ends 7 days after the day following delivery of the goods. Goods returned after this period has expired cannot be accepted for refund.

Unless we are at fault (for example where you have received faulty items), certain items are excluded from the cooling off period guarantee.

We only refund money paid for the goods that are returned to us in its original and unused condition accompanied with the original box. The original hoop and tag must be unbroken and still attached with the jewellery.

We are unable to accept any returns on pierced earrings for hygiene reasons other than defective or damaged items.

Please note all refunds will be for the full price paid for the product, but not for the costs of postage

If you have received free delivery and goods are returned during the cooling off period a deduction of £10 will be charged to cover postage and packaging by agreeing to these terms and conditions at the time of order you consent to the deduction of this charge from any sums that maybe due to you for returning the goods under this policy. A separate charge of £10 is made for each separate order.

The cost of returning and packing any goods to us after they have been received by you is your sole responsibility

Faulty goods

Should you receive any goods you have ordered that are defective, damaged and do not meet the Quality requirements as stated within our Terms & Conditions please contact us immediately and we will help you resolve any issues as quickly as possible by delivering another item, replacing your order or refunding the amount paid. Goods which are not reported as defective or damaged immediately to us at the time of delivery shall not be accepted for return. It is your responsibility to immediately check your delivery as soon as you receive the good

Returning goods

Please refer to our Returns page for details of how and where to return goods.

If you wish to return goods during the cooling off period you have a duty to keep them in your possession and to take reasonable care of them until you return them. If you would like to return your goods this will be your responsibility and at your own cost. Goods must be returned in their original condition, including original packaging, within the cooling off period.

We do not accept refunds or exchanges on pierced items.  This is due to hygiene reasons.

We do not accept refunds or exchanges on any goods after the cooling off period has expired.

Our returns policy does not affect your statutory rights. For further information on your statutory rights look at www.consumerdirect.gov.uk.

Delivery Information

Standard Delivery - £3.95

Free on orders over £50, otherwise £3.95 (subject to Terms & Conditions)
Delivered within 5 working days
Delivery Monday - Friday (excluding bank holidays or public holidays)
Orders under £50 wrapped in pistachio tissue paper & pillow box, over £50 pistachio tissue, box & ribbon
May require a signature

Express 2 Day Delivery - £5.95

Delivered within 2 working days if orders placed by 12 noon 
Delivery Monday - Friday (excluding bank holidays or public holidays)
Orders under £50 wrapped in pistachio tissue paper & pillow box, over £50 pistachio tissue, box & ribbon
Not available for remote postcodes
May require a signature

Saturday Delivery - £9.95

Saturday Delivery if order placed by 6pm Thursday night.  
Orders placed after 6pm on Thursday night will be delivered Saturday week.
Orders under £50 wrapped in pistachio tissue paper & pillow box, over £50 pistachio tissue, box & ribbon
May require a signature

Single Delivery

We will package all of your items separately unless you specifically request this - if you require them to be packaged together please put this in the comments in the delivery box.

Additional Delivery information

Free Standard delivery applies only to orders of £50 or more.

To qualify for FREE delivery, the total amount of the goods purchased after any discount voucher is applied, must be £50.

Goods ordered must come to the applicable total before any packing charges are added.

We reserve the right to change or discontinue free delivery at any time.

We can deliver to anywhere in the UK (including Northern Ireland). Unfortunately, we cannot deliver to Channel Islands or Eire.  Our standard delivery charge of £3.95 applies.

If you cancel part of an order, the postage and packaging is recalculated according to the postage rates mentioned above. This may affect your delivery charge payments. For example, if you order £60 worth of goods, then cancel a £15 item, your order total will drop below £50, and you will no longer qualify for FREE delivery.

When will I receive my goods?

We will send you a Despatch Email as soon as your goods has been despatched. If you chose Standard Delivery: you should receive your goods within 5 days (excluding Sundays).

If you chose 2 Day Delivery: you will receive your goods the two working days after despatch. i.e. if you order after 12 noon on a Thursday, your goods will be despatched on Friday, and should be delivered on the next working day (Monday). If you order after 2pm on a Friday your goods will not be despatched until the following Monday, and should be delivered on Tuesday.

We will make every effort to deliver your goods in accordance with the timescales indicated in our Delivery Information page. We will not be liable for delays in delivering your goods where such delay is due to reasons outside of our control.

Please note that you will need someone to sign and accept delivery of Next Day deliveries.

Product availability

Items that are temporarily unavailable are marked Temporarily Out of Stock in their detailed view.  If you would like to be informed click on the Notify Me function or to have a product reserved for you as soon as it comes back into stock simply email us and we will ensure you are the first to know when its available!

Our Website only shows goods available for purchase in the UK (including Northern Ireland). We are unfortunately unable to despatch goods to addresses outside the UK or in the Channel Islands, PO Boxes and Military Bases

For more details on our delivery options see the Delivery Information page.

Pricing and payment

Prices throughout the Website are quoted in Pounds Sterling and payment can only be accepted in Pounds Sterling. Packing and delivery costs will be added to the total price of your goods (and will be clearly indicated on your order check out page). Prices quoted on the Website are applicable exclusively to goods purchased through this Website.

While we make every effort to ensure that the goods shown on our Website are currently available at the price shown on the Website, we cannot guarantee that this will always be the case. If goods you have ordered online are unavailable at the price or conditions shown, you will be notified as soon as possible.

If a pricing error is made on our Website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. Your order will be cancelled and no payment will be taken from you if we cannot get in contact with you to notify you of the error.

Your payment card will be debited for your order at the time you place the order online.

Our Liability

While we make every effort to ensure our Website is as accurate, current, complete or error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which are beyond our reasonable control. In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you contact us prior to placing an order on the Website.

We will not be responsible to you or any third party for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss in connection with your use of the Website.

We remain liable however for:

  • loss, damage, death or personal injury resulting from our negligence;
  • fraud or fraudulent misrepresentations;
  • any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
  • defective products under the Consumer Protection Act 1987; or
  • any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

Quality

We warrant that (subject to the other provisions of these terms and conditions) on delivery the Goods shall be of satisfactory quality within the meaning of the Sale of Goods Act 1979. We shall not be liable for a breach of the warranty unless: the Goods are returned to us at your expense within 7 days of the date of delivery and provided you have notified us at the time of delivery (we recommend that you use recorded delivery and keep your proof of postage); and we determine in our reasonable discretion that the Goods are defective as a result of faulty materials or workmanship.

We shall not be liable for a breach of the warranty if: the defect arises because you failed to follow our verbal or written instructions as to the storage, use or maintenance of the Goods or (if there are none) good trade practice; or you alter or repair such Goods without our written consent. The items we sell are delicate and contain many crystals therefore care should be taken when using these items to avoid loss and damage to the crystals and goods.

We shall not be liable to you for any alleged loss, theft or damage of the Goods in transit unless this is notified to the carriers and ourselves immediately following delivery and, where it is alleged that the Goods are damaged, the Goods are returned to us in accordance within 7 days of date of delivery. Subject to the conditions within this clause, if any of the Goods do not conform to the warranty within the meaning of the Sale Of Goods Act 1979 we shall credit you with the price paid for such Goods under such circumstances we shall have no further liability for a breach of the warranty in respect of such Goods. In particular, but without limitation, we shall have no obligation to replace the Goods. For hygienic reasons, we do not accept returns on earrings.

Our jewellery and goods is imitation unless otherwise stated. Due to the nature of such jewellery, goods and its low cost, it will go off colour over time, especially metal-based goods. We shall not be liable to you for any jewellery or goods that have discoloured.

In addition many items are hand made and contain many small crystals which may become dislodged if they are accidently knocked therefore care needs to be taken using these items as accessories. We shall not be liable for any loss and damage of crystal stones. In some instances we provide spare stones at the time of purchase specifically for this reason like the crystal clutch bags.

Changes to Terms & Conditions for Buying Goods Online

We reserve the right to change these Terms & Conditions for Buying Goods Online from time to time. If this happens, we will post the new Terms & Conditions for Buying Goods Online on the website. If you do not wish your purchase(s) to be governed by the revised Terms & Conditions for Buying Goods Online, you must not place any further orders.

These Terms & Conditions for Buying Goods Online are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions for Buying Goods Online is found to be invalid by law, the rest of them remain valid and enforceable.

Special Offers and Competitions - Terms & Conditions

These Special Offers and Competitions Terms & Conditions apply to selected items available for purchase on this Website.  If you return an item under our 7 day cooling off period for or with which you received with a free gift, you must return both the item you paid for and the free gift. Your legal rights remain unaffected.  Unwanted free gifts are not eligible for exchange, refund or cash equivalent. Your legal rights remain unaffected.  Free gift offers valid while stocks last.  Where an offer mentions that an item is reduced in price, eg: half-price, the discount will be calculated at checkout before any postage or packaging charges are applied.

Entire Agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party´s only remedy shall be for breach of contract as provided in these terms and conditions.

Other Information

Company Information & Registered office:

Charming Crystals Limited
Cannon Place
78 Cannon Street
London
EC4N 6AF

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Valid as of 1 January 2015